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Contact Pawtique first
Send us your order number, the item you want to return, and the reason for the request. Our team will reply with the next step and any return instructions that apply.
Required
Returns & Refunds
Calm support after every pet purchase.
If something is not the right fit for your pet’s daily routine, Pawtique keeps the return process clear, respectful, and simple. Review the steps below before sending an item back.
Start Here
Contact us before mailing any return.
Condition
Items should be unused, clean, and in original packaging.
Shipping
Standard delivery is 3–5 business days.
Thoughtful pet essentials should feel simple from purchase to care, delivery, and support.
Policy Overview
A clear path for items that do not suit your pet’s routine.
Returns are reviewed with care. Products should be sent back in a clean, unused condition with original packaging and order details included. For hygiene and pet safety, items that show wear, pet hair, washing, scent, damage, or missing packaging may not be eligible for refund approval.
02
Prepare the item carefully
Place the product in its original packaging with all included pieces, tags, inserts, and accessories. Pack it securely so pet beds, feeding pieces, walking gear, or small accessories arrive in reviewable condition.
Clean & Unused
03
Ship with tracking
Use a trackable shipping method and keep your receipt until the return is reviewed. Return shipping costs may be the customer’s responsibility unless our support team confirms a product or order issue.
Trackable
04
Refund review
After your return is received and inspected, eligible refunds are issued back to the original payment method. Processing times may vary depending on your payment provider.
Reviewed
Non-Returnable Notes
Some pet items require extra care before return approval.
Because pet products often touch fur, food, bedding areas, outdoor routes, and daily care spaces, condition matters. Please review these common limits before requesting a return.
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Used, washed, chewed, scratched, stained, or scented items may not qualify for refund approval.
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Opened hygiene-sensitive grooming, feeding, cleaning, and small-pet care items may have limited return eligibility.
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Final sale, personalized, gift card, or visibly damaged-by-use items are not eligible unless required by applicable law.
Good To Know
Questions before you start?
These notes help reduce delays and keep the review process smooth for pet parents and the Pawtique support team.
Can I return an item without contacting support?
Please contact us first. Returns sent without instructions may take longer to identify, review, or process.
What if my order arrived damaged or incorrect?
Contact us with your order number and clear photos of the item and packaging. We will review the details and guide the next step.
When will my refund appear?
Once approved, refunds are sent to the original payment method. Your bank or payment provider may need additional time to post the credit.
Can shipping fees be refunded?
Original shipping fees and return shipping costs are generally non-refundable unless our team confirms an order issue that qualifies for support.
Next Step
Send us the details, and we will help you find the cleanest path forward.
For order questions, return requests, or delivery support, include your order number and the product name so our team can respond with useful guidance.